We value parents as the first and most important educators of their children and we support them through active partnerships that are focused on student success. To support these partnerships, the CVA Customer Support Team is committed to delivering superior customer service in a consistent manner unsurpassed in professionalism, politeness and promptness.

We commit to providing quality internal and external customer support that:

• Shows Ownership
• Balances the needs of our customers and our organization fairly
• Demonstrates:
• Patience
• Empathy
• Enthusiasm
• A positive attitude
• Commitment
• Responsiveness
• Are prompt and timely

We will do this by ensuring that we:

• Are fully informed and trained
• Make our communications positive, personal and complete
• Do a good job listening
• Partner with our customers in finding solutions
• Follow through to resolution while building the relationship and keeping the customer well-informed along the way